| Service Item |
Customer In Home/Office Cost |
Mozaic Pickup/Delivery Rate |
| Flat Rate $35/hr.for private customers $40/hr for businesses 1 hr. Minimum.on each. | ||
| 24 hour cancellation policy: If scheduled appointments are cancelled with less than 24 hours notice, 1 hour will be charged to the account. Billable time starts when tech arrives onsite for scheduled appointment time. |
||
| Network | ||
| New Network setup Setup or troubleshoot wireless or wired network between 2 devices. Devices may be Computers, Hubs, Switches, Printers, Print Servers, Wireless Repeater/Booster or Access Point. Hardware not provided. |
$35/hr | N/A |
| Single PC Setup New setup of a single computer with network connectivity. (Wired/Wireless) |
$35/hr | N/A |
| Additional Network Devices Additional Network Device Setup. Hardware not provided. |
$35/hr | N/A |
| VPN Setup PC with VPN software, either Microsoft Default config or install Corporate VPN Software on a home desktop or laptop. |
$35/hr | N/A |
| Wireless Security Setup and Explanation of Wireless Security for an existing Wireless Access Point. |
$35/hr | N/A |
| Windows PC Troubleshoot | ||
| Computer Diagnostics Run Diagnostic Software to discover system problems then make reccomendations on what services will be required to get the system back to normal. |
$35/hr | $20 |
| Fix hanging and crashing conditions Update Drivers; provide OS or Application patches as necessary to eliminate issues. Troubleshoot Failed Hardware. |
$35/hr | $20 |
| Optimization of Registry and Security Scan Optimize Registry. Run Security Scan and Ad / Malware removal tools. |
$35/hr | $20 |
| Virus / Malware Manual Removal Specific to removing Viruses and Malware that Automated tools do not remove automatically. |
$35/hr | $20 |
| PC Setup/Install/Upgrade | ||
| Motherboard Install motherboard connect daughter cards and setup motherboard drivers. Software drivers not included. |
$35/hr | $20 |
| Internal Daughter Cards or External Devices (PCI/PCI Express/SCSI/ISA) Install daughter card or External Device and setup software drivers. Software drivers not included. |
$35/hr | $20 |
| CD/DVD/Hard Drive/Floppy (non-daughter card) Install of device and drivers that come with device. |
$35/hr | $20 |
| Hardware Purchase Purchase of Hardware from major distributor. |
Submit Service Inquiry for Quote. | N/A |
| Software | ||
| OS Install of operating system and install latest OS patches and hotfixes. Software not included. (Customer must have DSL or Faster. Work will be done at Mozaic offices if speed is lower than DSL; Pickup/Delivery rate will apply.) |
$99 | $20 |
| OS Service Packs or Drivers Search and find HW drivers from Software Vendor site and installation of these drivers. |
$35/hr | $20 |
| Single Application Install of single application title. Does not include Operating System Software. Software not included. |
$35/hr | $20 |
| Hardware Drivers Search and find HW drivers from Software Vendor site and installation of these drivers. |
$35/hr | $20 |
| Software Title Purchase Purchase of Software Title from major distributor. |
Submit Service Inquiry for Quote. | N/A |
| External Peripherals | ||
| Printer / All In One; Scanner; Fax; External Hard Drive Install Hardware and Drivers that came with item. Hardware and Software not included (non network) |
$35/hr |
N/A |
| PDA Upgrade PDA Software or install drivers |
$35/hr |
$20 |
| Storage | ||
| Procurement Procure Storage system at cost +10% |
Cost + 10% | N/A |
| Instalation of Storage Device & Backup Software Setup Install External Storage and setup backup software. Storage device not included. |
$35/hr | N/A |
Services and Pricing
To submit Service Inquiries, use form at the bottom of this page.
To submit Service Inquiries, use form at the bottom of this page.
Service Inquiry
Our Service Area includes the Portland Metro area
Please let us know what kind of Service you are looking for.
*Required Fields
Our Service Area includes the Portland Metro area
Please let us know what kind of Service you are looking for.
*Required Fields
